Patients who are committed to living well with their COPD will work hard to make healthy decisions and change behaviors. Everyone needs additional support and encouragement during a lifestyle change, which is why we've developed our Service Center to help people achieve and maintain their health goals.
Our Service Center goes beyond traditional consumer care centers. While service
aspects include typical technical help desks and inbound call taking, we also reach out
to consumers to support a patient's care plan. Experienced and empathetic call center agents proactively contact people, helping to enhance engagement and adherence. We support medical professionals with scalable, lower cost capability to help people become competent and confident in self-care.
This can result in:
- Reduction in hospital readmissions
- Improvement in HCAHPS scores
- Reduction in ER utilization
- Greater patient experience